How to make a claim

Below is summary of what to do if you need to claim. For further information and full details of our claims procedure click here.

If you require hospital treatment under an Aetna Global Benefits (AGB) policy, please contact our International Member Service Centre as soon as reasonably possible prior to admission giving full details of the condition, proposed treatment, including the dates, the name of the procedure (if known) together with the name of the specialist and hospital concerned. The International Member Service Centre numbers can be accessed through our claims offices below. In the event of a true medical emergency or evacuation, you may also contact the Emergency Assistance Medical Helpline using the contact details found on Your AGB membership ID card.

Making a claim is simple. Just click on the PDF icon below, fill in the downloaded form, and post it to the relevant claim office within 30 days of your initial treatment.

Claim Form   Claim Form - Middle East (UAE only)   Claim Form - Middle East (excluding UAE)   Claim Form – Hong Kong   Claim Form – Jakarta

Direct Settlement Network - Asia Pacific

AGB have established an extensive network of Out-patient clinics with whom we will settle your medical treatment bills directly on production of your AGB membership card. You can view the current listing below:

	The AGB South East Asia Direct Settlement Network - International Healthcare Plan
	The AGB South East Asia Direct Settlement Network - AsiaCare Plan

USA Provider Network

For those with Option 5 cover, AGB has arrangements with various Provider Networks in the USA to enable treatment to be undertaken at those medical facilities. Direct billing can be organised but to be eligible for benefit all treatment must be pre-certified by us. For further details please refer to the claims procedure described on pages 17-19 of the Policy Wording. Full details of the Provider Network can be accessed by clicking on the link below for DocFind.

http://www.aetna.com/docfind/custom/passport
Please be advised that the HAA medical provider facility has now changed to DocFind. If you have any queries please contact your local office.

* International toll free numbers require an access code. To locate the number for the country from which You are dialling, visit www.att.com/
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If Your country is not listed, please call collect on +1 813 775 0244